Contact Us
We’re here to support you every step of the way.
Whether you have a question about your membership, need help with your account, want guidance on your equ journey, or just want to share feedback, our team is always ready to assist.
Email Support
The best way to reach us is via email at [email protected].
This ensures your request goes directly to our customer service team.
We aim to respond within 1–2 business days, though during busy periods it may take a little longer. Rest assured, we always reply to every message.
What to Include in Your Email
To help us get back to you quickly, please include:
-
The email address linked to your account
-
A brief description of your request
-
Any relevant screenshots or order details
Help Centre
You might also find what you’re looking for in our Help Centre, which includes answers to the most common questions about:
-
Getting started
-
Billing and subscriptions
-
The equ weight loss program
-
Using the app
-
Managing your account
-
Product information
-
Troubleshooting
We’re Here for You
At equ, we’re committed to helping you achieve sustainable results with confidence and support. No question is too small so reach out anytime and we’ll be happy to help.